Running and managing rental properties can be a full-time business, especially if you own a lot of units. One thing that may take up a lot of your time and energy is managing the complaints you receive from your tenants. Complaints are common with rental properties, but you will be able to better handle these if you have an effective system set up for this particular aspect of your business. Here are some tips to help you create an effective complaint system for your rental property business.
Inform the tenants of the methods they should use to voice complaints
When you find new tenants for units you have, it will be important to let them know exactly how they should deal with complaints they may have. You can do this by giving them a brochure or flyer that states the steps and procedures for complaints, and you will need to design the procedures they should use. As you create the list of procedures, keep these factors in mind:
Handle the complaints timely and thoroughly
A second thing you will need to do is make sure you handle each complaint in a timely manner and a thoroughly as possible. When you make a habit of this, your tenants will soon learn that you care and that you are determined to remedy the problems they are having.
A good extra step to take to help you develop a system that works is sending tenants a letter several days after a complaint was received and addressed. This letter could be a short survey to ask what they thought about the way things were handled. If they fill this out and return it to you, it will offer a lot of feedback to help you improve the process you use for handling complaints.
If you do not have time to handle complaints from your tenants, you might want to hire a company to help you with this. Property management firms can take over these duties and many others, and this can be very helpful if you are short on time.Share
19 May 2017
I have never been one of those people who loves to shop, which is probably one of the reasons I had such a difficult time choosing a house. I wanted to find the perfect little place for my family to grow up, but that was easier said than done. I knew that I wanted to work with a professional who could really grasp my vision and put me in a place that I would love, so I started focusing on finding the right professional. After a brief search, I was able to find a team of real estate brokers that I knew would do a great job. This blog is all about choosing the best real estate agent for your personality.